Customer Service

Welcome to The Old Schoolhouse® Customer Service Department! You may email us at or call in at 888.718.HOME.  We would be happy to serve you in any way we can.  Thank you for visiting our little corner here on the TOS website.  God bless you!

Anita Kline – Customer Service Manager

Anita began homeschooling in 1995. She is now teaching the youngest of her 11 children and is blessed to be watching her grandchildren being educated at home! Her family lives on the Pennsylvania farm her husband grew up on and they raise, besides children, sheep and chickens. A school day, in addition to books and paper, might include making hay, planting or weeding a garden, looking for salamanders and crayfish in the creek, helping a ewe in labor, or processing a deer. She is a 4H leader and worked in drama ministries for over 20 years, enjoys gardening, reading, and cooking. Having her children at home, working and learning as a family, has been a joy, even when things don’t run smoothly!

Susan Kramer – Customer Service

Susan feels blessed to be able to use her passion for customer service to help support our members. She lives in North Carolina with her husband and their three children – Adam, Riah, and Mara. After spending 9 years in the public school system, they felt God telling them it was time to bring all three children home to complete their education and have been loving every moment of the adventure!

Kimberly B. – Customer Service Rep

Kimberly has been homeschooling her family of four since 2012 and loves the freedom it brings to her family.  She enjoys supporting other homeschooling families through her role in customer service and loves working for a company like TOS that feels like a big family.

Chauntele Hanns – Customer Service Rep

Chauntele Hanns is a child of God, a wife, a homeschool mom, author, and mentor who enjoys glorifying Jesus by encouraging and supporting other homeschooling families on their homeschooling journey. She holds a bachelor’s degree in English with a minor in Secondary Education. Her and her husband have been blessed with five children and began homeschooling with their first child. They enjoy playing together and sitting at Jesus’ feet together as a family. She is grateful to be apart of the customer service team as a customer service representative and as a mentor mom for

Windy Norris – Customer Service Rep

Windy and her husband have been married for almost 18 years and have three sons (two teens and a preteen). She is beginning their ninth year of homeschooling and will be graduating their first son in 2023! While their boys have excelled academically, Windy believes 3 John 1:4 says it best, “I have no greater joy than to hear that my children walk in truth.” Their family followed God’s calling and moved from Mississippi in 2021 to plant a new church in Idaho where they currently pastor. Homeschooling has provided so many opportunities for their family to be used of God. Their boys are actively involved in several areas of the church, including providing the music in their new church as well as other church functions in the state. It is important to Windy and her husband to train their boys up in the way they should go, and for them, homeschooling and the freedom it affords have proven to be a great asset in allowing them to do so. As a TOS Customer Service Representative, Windy is thankful for the opportunity to help other parents with their own homeschooling journeys as well!

Lauren Sasseen – Customer Service Rep

Lauren Sasseen is a ministers wife and mother of four. She loves to help out at her church and seeing their children want to jump in and help too! She homeschools all four of her children ranging from kindergarten to 9th grade. She is thankful to be raising her kids in church and teaching them to walk in the path of truth! Lauren has worked in all areas of customer service from management down and helping people is something she enjoys so much! Lauren hopes to make a mark on peoples lives by showing how much she genuinely cares. She is thrilled to have the opportunity to help and encourage other homeschooling parents through Schoolhouse teachers!

Katie Steele – Customer Service Rep

Katie enjoys supporting and assisting fellow homeschooling parents, and is thankful to be able to do so at TOS. She lives in Michigan, has been married for 27 years, has three grown daughters, and just finished her homeschooling journey after 21 years.

Jessica Larson – Store Manager

Jessica is a blessed homeschool mama to four beautiful children, the daughter of an amazingly powerful Heavenly Father, wife to a supportive and loving husband…..incredibly grateful to lean on the Lord each step of the way! Fueled by Jesus and coffee, she loves to run, knit, read, is passionate about missions, and feels incredibly blessed to be a part of God’s work in the lives of families as a member of the The Old Schoolhouse team.

"Train up a child in the way he should go and when he is old, he will not depart from it" (Proverbs 22:6).